Frequently Asked Questions

WHAT INFORMATION IS INCLUDED IN THE GIFT BOX?

The lucky recipient of your thoughtful gift will not receive any receipts or details on the purchase and pricing. Each purchase includes a complimentary card complete with an uplifting quote on the front and room for us to handwrite a message of your choice on the back. A business card and a small pamphlet is also included, which contains information on who we are and general information on the gifts they have received.

Extra surprises

Our vision is to connect people through kindness and sharing the merry by paying it forward. For this reason you will also find a little compliment card included with any gift packaged in a jute bag, or pay it forward gift included in all gift boxes. The gift recipient will receive instructions on how to use these items to pay the kindness forward and show their appreciation for someone else in their life.                                                           

HOW ARE THE GIFTS PACKED?

Each gift is packed with love and care. Each product is gently nestled in a layer of wood wool within a magnetic close gift box and then covered with tissue paper. Your message is handwritten on a complimentary card, complete with an uplifting quote. Smaller items also include a complimentary card and are carefully wrapped in tissue paper and placed inside a mini jute bag. All items shipped are protected by padded mailers or shipping boxes.

HOW ARE THE GIFTS PACKED?

All purchases receive a complimentary card complete with an uplifting quote. We do however offer the option to upgrade to a selection of cards designed by Australian stationery companies. The different designs can be viewed and purchased before checkout at an additional cost per card. After selecting the card, there will be a comment section, where you can include a personal message. We will then hand write this on your card to be sent with your gift box. Please ensure all names are spelled correctly before completing your check out.

CAN I CHANGE THE PRODUCTS IN A BOX?

Yes! We understand that gift shopping can be overwhelming, so let us ease that stress and work with us to find that special something. Whether you are looking for other products to add on to your purchase or perhaps you are searching for the perfect gift, we can offer suggestions to get it just right.

If you would like to change any items or customise your own gift, please contact us at hello@merrymakersgiftco.com.au or fill out the form here and we will do our best to assist you.

DOES YOUR GIFT RANGE EVER CHANGE?

We are passionate about what we do and are always seeking ways on how we can improve. We endeavour to offer a wide range of new and exciting gifts for you to select from. We welcome any suggestions or feedback on our range. If you feel there is something we can improve on, please contact us at hello@merrymakersgiftco.com.au

DAMAGED ITEMS

Please be mindful that delivery vehicles are not refrigerated so in warmer months, food and beverages are at risk of being altered as a result of high temperatures. Merry Makers Gift Co. accepts no responsibility for any food or beverage item that has been altered under these circumstances. If another item arrives damaged or broken please see our Returns Policy. You can contact us at hello@merrymakersgiftco.com.au

CAN I ORDER MULTIPLE GIFTS AT ONCE?

Yes you can! Just add all of the gift selections that you wish to purchase to your shopping cart. At the checkout, clearly state the addresses for each gift in the ‘delivery instructions’ section. Alternatively you can send us a separate email with your order number and all of the shipping details and we'll do the rest. If you are ordering more than five gift boxes please contact us at hello@merrymakersgiftco.com.au to discuss bulk order shipping rates.

GIFTS CONTAINING ALCOHOL

Both the person purchasing and the recipient must be 18 years or over. Deliveries containing alcohol must be received at the delivery address by a person who is also 18 years or over. When purchasing gifts with alcohol from us, you are declaring that the intended recipient is 18 or older.